PRIVACY POLICY

This Privacy Policy is an electronic document created under the Information Technology Act, 2000, and its associated rules, including amendments related to electronic records. As such, it does not require a physical, electronic, or digital signature.

Binding Agreement

This Privacy Policy forms a legally binding agreement between you and smartechpay.com (defined below). The terms of this Privacy Policy will be effective upon your acceptance—either directly, by clicking the “I Accept” button, by using the website, or through other means—and will govern your use of the website.

Compliance with IT Act

This Privacy Policy is published in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as part of the Information Technology Act, 2000. These rules mandate that we disclose how we collect, use, store, and transfer sensitive personal data or information.

Acceptance

Please read this Privacy Policy carefully. By clicking “I Agree” or using the website, you indicate your understanding, agreement, and consent to this Privacy Policy. If you do not agree with these terms, please do not use the website. Your use of the website constitutes your unconditional consent to the collection, storage, processing, and transfer of your personal and non-personal information as outlined in this policy.

Information Collection and Use

By providing us with your information or using the facilities on the website, you consent to Smartechpay’s collection, storage, processing, and transfer of your personal and non-personal information. We assure you that such practices will not cause any undue loss or wrongful gain to you or any other person.

Sensitive Personal Data or Information (SPDI)

Under Rule 3 of the IT Act 2000 & Amendments (2008), SPDI includes:

Passwords (capable of providing access to SPDI)
Financial information (such as bank account, credit card, debit card, or other payment instrument details)
Sexual orientation
Any details related to the above categories of SPDI or information received under these categories by the organization

Commitment to Privacy

Smartechpay.com is dedicated to protecting the privacy of all users of our website, including sellers, buyers, and customers (registered or non-registered) who interact with our website, mobile sites, mobile applications, or other business services. “Associate Companies” refers to entities as defined by the Companies Act, 2013.

Definitions

In this Privacy Policy, “We,” “Us,” and “Our” refer collectively to Smartechpay.com and its associated entities. “You,” “Your,” and “Yourself” refer to the users of the website. This Privacy Policy is a contract between you and the specific Smartechpay.com entity whose website you access or interact with. It should be read together with the respective Terms of Use or other applicable terms and conditions of the Smartechpay.com entity and its website.

Privacy Policy Overview

Smartechpay.com is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our Website. By using our Website, you consent to the practices described here. We may update this Privacy Policy from time to time, and any changes will be reflected by updating the date at the top of this policy. Please review this policy regularly to stay informed about any updates. Your continued use of the Website signifies your acceptance of any changes.

1. Types of Data Collected

When you use our Website, we may collect and store various types of personal information you provide, such as your name, email address, phone number, and payment details. This data helps us deliver a personalized and secure experience, allowing us to tailor our services to better meet your needs.

You can browse our Website without disclosing personal information. However, once you provide us with personal details, you are no longer anonymous to us. We indicate which fields are required and which are optional. You have the choice to withhold certain information by not using specific features or services on our Website.

2. Purpose of Data Collection

We collect information to:

Enhance and personalize your experience on our Website
Provide services and features that match your preferences
Conduct internal research on user demographics, interests, and behavior
Improve website functionality and safety

3. Automated Information Collection

We may automatically gather certain details about your use of our Website, such as your IP address, browser type, and browsing patterns. This data is used for internal research to help us understand and serve our users better.

4. Use of Cookies

Our Website uses cookies—small files placed on your device—to:

Analyze web page flow and measure the effectiveness of our promotions
Offer features that require cookies
Allow you to remain logged in during a session

Cookies help us provide tailored content and improve your user experience. Most cookies are session cookies that are deleted when you close your browser. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of our Website.

Third parties may also place cookies or similar technologies on our Website. We do not control these third-party cookies.

5. Transaction Information

When you make transactions on our Website, we collect additional details such as billing addresses, credit/debit card numbers, and payment tracking information.

6. User-Generated Content

If you post messages on our message boards, chat rooms, or feedback sections, we collect and retain that information to assist with customer support, resolve disputes, and address any issues, as permitted by law.

7. Correspondence

We may collect and store personal correspondence, such as emails or letters, sent to us or received from other users or third parties regarding your activities on our Website.

8. Contact Information

When you set up a free account, we collect contact details including your email address, name, and phone number. While some areas of our Website are accessible without registration, certain activities (like placing an order) require you to register. We may use your contact information to send you offers based on your previous interactions and interests.

INFORMATION SECURITY STANDARDS

We adhere to the ISO/IEC 27001:2013 standard to ensure the protection of your personal information and are committed to continual improvement.

USE OF YOUR INFORMATION

We use your personal information to deliver the services you request. If we use your information for marketing purposes, you will have the option to opt-out. Your personal data is also used to:

Resolve disputes and troubleshoot issues
Promote a secure service
Manage payments
Assess consumer interest in our products and services
Inform you about offers, products, services, and updates
Customize your experience
Detect and prevent fraud and other criminal activities
Enforce our terms and conditions

We collect and analyze demographic and profile data about your activity on our website to improve our offerings. Your IP address is used to diagnose server problems, administer our website, and gather broad demographic information.

Occasionally, we may ask you to participate in optional online surveys. These surveys may request contact and demographic information (e.g., zip code, age, income level) to tailor your experience and present content relevant to your preferences.

COOKIES

You can control cookies through your browser settings. For detailed instructions, visit your browser’s help menu or disabling certain cookies may affect your access to features of our site or limit functionality.

SHARING OF PERSONAL INFORMATION

We may share your personal information with our affiliates and corporate entities, who may also market to you unless you opt-out.

We may disclose your personal information to third parties when necessary to:

Provide access to our services
Comply with legal obligations
Enforce our User Agreement
Facilitate marketing and advertising activities
Investigate fraudulent or illegal activities

We will not share your personal information with third parties for their marketing purposes without your explicit consent.

We may disclose your information if required by law or in response to legal processes, such as subpoenas or court orders. This includes sharing information with law enforcement, rights owners, or others to enforce our terms, address claims of content violations, or protect user safety and public interests.

In the event of a merger, acquisition, or significant business restructuring, we may share or sell your personal information. The acquiring entity will adhere to this privacy policy regarding your data.

Links to Other Sites
Our website may contain links to other websites that could collect personally identifiable information about you. Smartechpay.com is not responsible for the privacy practices or content of these external sites.

Security Precautions
We implement strict security measures to protect your information from loss, misuse, or alteration. When accessing or updating your account information, we utilize secure servers. Once we have your information, we adhere to rigorous security guidelines to prevent unauthorized access.

Choice/Opt-Out
Users can opt out of receiving non-essential communications (such as promotional or marketing messages) from us or our partners after setting up an account. To remove your contact information from all Smartechpay.com lists and newsletters, please visit our unsubscribe page.

Your Consent
By using our website and/or providing your information, you consent to the collection and use of your information as described in this Privacy Policy, including sharing your information in accordance with this policy.

Privacy Policy Changes
If we update our Privacy Policy, we will post the changes on this page. This ensures you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Significant changes may also be communicated through other channels, such as email or notices on our corporate website and/or social media pages.

Exercising Your Rights & Contacting Us
You have the right to access, correct, amend, restrict, anonymize, or delete your personal data that we hold. You can also withdraw any previously granted consent or request an explanation about the processing of your data. In some cases, we may deny requests based on legitimate exceptions, such as revealing personal data about another individual or legal restrictions.

Contact Us
We value your feedback. For questions or concerns about our Privacy Policy, data collection, use, or any potential breaches of privacy laws, please contact us at support@smartechpay.com All communications will be treated confidentially, and a representative will respond within a reasonable timeframe to address your concerns.